Mitigating Risks in the Pool Service Industry: The Importance of Comprehensive Insurance Coverage

• Understanding General Liability
• Understanding Commercial Auto
• Understanding tools and Equipment coverage
• Understanding Workers’ Comp
• Most common claims in the pool industry

INSTRUCTOR Norma Villafranca
Norma Villafranca, VP of Los Angeles/Central California at California Pool Association, has nearly 20 years of experience in the insurance industry. She is renowned for her outstanding customer service, strong ethical standards, and dedication to clients. Norma's career began in 2008, and she joined Inszone in 2016 after holding key management roles at a major personal lines insurance agency. Her commitment and leadership have earned her several top honors, including Rookie of the Year, the Leadership Award, and the Core Values Award.

Winning Safety Culture in the Pool Industry
Learn how to leverage risk and safety as competitive advantage.

INSTRUCTOR Rob Singh and Austin Smith

Rob Singh – Strategic Risk Consultant – BBSI
Rob has over 25 years of experience as a Risk Management and Loss Control Leader developing and implementing environmental health and safety (EHS) initiatives at companies large and small. From large multibillion corporations to start ups and family-owned businesses, Rob and his teams supported and provided injury prevention, workers compensation support and compliance services. He knows how to leverage safety and culture to help businesses grow and avoid potential pitfalls. Rob has a Masters Degree from Cal State Hayward in Kinesiology with his focus on Biomechanical Mechanisms of Occupational Injury.

Austin Smith, BBSI Risk Management Consultant
Austin Smith, M.S. OHS, CSP, CHST, is a seasoned Risk and Safety Professional specializing in providing tailored safety support for the insurance, general, and industrial construction sectors. With a successful track record of delivering safety oversight, auditing, and inspection services across a range of public and private projects, he is adept at managing complex safety challenges. In his role as a Risk Management Consultant, Austin excels in identifying, assessing, and mitigating risks, offering clients strategic guidance that addresses their unique operational needs. His proactive approach ensures the protection of assets while driving operational success.

Gas-Fired Pool Heaters: Everything You Need to Know
INSTRUCTOR Brad Duncan
Brad Duncan entered the pool industry in 1993 as a pole pusher, eventually mastering all aspects of pool maintenance. With over two decades of hands-on experience, Brad's distinct public speaking style effortlessly conveys appliance functions and essential maintenance needs. Specializing in swimming pool heaters, Brad joined Raypak in 2017 as a product specialist and trainer. His unique approach blends field expertise with classroom instruction, focusing on heater functionality and pool environments.

Heat Pump Pool Heaters: Demystified and Simplified
INSTRUCTOR Brad Duncan
Brad Duncan entered the pool industry in 1993 as a pole pusher, eventually mastering all aspects of pool maintenance. With over two decades of hands-on experience, Brad's distinct public speaking style effortlessly conveys appliance functions and essential maintenance needs. Specializing in swimming pool heaters, Brad joined Raypak in 2017 as a product specialist and trainer. His unique approach blends field expertise with classroom instruction, focusing on heater functionality and pool environments.

Chemical controllers – How they work and what interferes with them
SEMINAR DESCRIPTION Not Available
INSTRUCTOR  Steve Dunn
BIO Leader in providing quality state of the art equipment for the aquatic environment. Provides consulting and educational training. A leading lecturer on various aquatic related topics including Anti-Entrapment, Federal VGB and CA State Anti-Entrapment codes, hydraulics, ADA, Recreational Water Illnesses (RWI’s) and Chemical Controllers. A leader in water chemistry and sanitary aquatic environments. Over twenty five years experience with pools and spas. Has facility management experience with a large health club facility.

Hydraulics-101
SEMINAR DESCRIPTION A seminar paired With filtration, proper pump sizing, and basic pool plumbing calculations.
INSTRUCTOR Bryan Chrissan
BIO Bryan Chrissan has been in the swimming pool industry for just over two decades. In the early ’90’s I worked as a basic service tech for a pool company in north San Diego County and left trade for a long time. Then in 2002 I opened my own company in the Temecula area becoming a California Licensed Contractor, covering, service, repair, CPO Instructor, OEM and Home warranty. Pool plumbing, electrical, and all-around troubleshooting. In 2015, I was hired by an OEM and covered the western U.S. for training and automation then moved to the North Dallas, Texas area where I became a District Sales Manager for 3 years. In July of 2023, I was hired at AquaStar Pool Products as the National Technical Sales Manager. I currently travel the country helping our many teams, customers, builders, and service companies learn about our many products. Teaching at trade shows everywhere is what I like to do. I enjoy this industry but I enjoy the people in the industry more.

2025 Fluidra Classes
Instructors: Creighton Coleman & Alex Krajewski
SEMINAR DESCRIPTIONS
Jandy Hi-E2 Gas Fired Heater – In this course, attendees will be given important installation, maintenance, and troubleshooting tips. The Hi-E2 sets the standard for pool heaters with a proven in-use record of over 20 years providing ultra-efficient heating with up to a 95% efficiency rating — which cuts operating costs by 15%. *

Jandy Saltwater Chlorination - Learn proper installation, operation, troubleshooting and best practices or these systems. We will cover the AquaPure, TruClear, and the new TruClear XL chlorine genrators.

Smart Gas Fired Pool and Spa Heaters - This will cover installation, operation, and troubleshooting of the pool and spa heaters. This will introduce the new smart heater and its diagnostic abilities to the class. We will cover how these new tools in the heater will help with installation, operation, and troubleshooting of the heater.

Advanced Web Connected Devices – Come in and learn various techniques on how to verify your customers WiFi is providing sufficient speed/strength to their iAquaLink antenna, different ways of connecting an iAquaLink antenna to the customers network and some useful troubleshooting tips.

Polaris Pressure Side & Robotic Cleaners – In this hands-on course, you will learn proper installation and repair techniques of these Cleaners. Attendees will work in groups disassembling and rebuilding a Polaris Quattro from top to bottom. We will also learn to troubleshoot the robotic cleaners.

Levolor water leveling system. Learn proper installation, operation, and troubleshooting. These systems electronically maintain water levels in pools, spas, fountains and ponds. It can be used anywhere. A constant level of water is needed to maintain a beautiful appearance and protect equipment, especially vanishing edge designs.

INSTRUCTOR Creighton Coleman- Regional trainer, West
BIO Creighton started in the pool industry in 2015. He began with Fluidra as Pool Owner Tech Support Representative work on the pool cleaner product line. Over the last 10 years he has worked in several areas of the company including in-house technical support, associate trainer and now Regional Trainer for the West. Creighton is a devoted husband of 24 years and father of two. Creighton has been a Miami Dolphin fanatic since 1980.

INSTRUCTOR Alex Krajewski- Sr. National Technical Training Manager
BIO Alex began his career in the pool industry with Jandy Pool Products in 1993. Over the last 30 years he has worked in several areas of the company including manufacturing, in-house technical support, outside service & warranty, and training. Alex is a family man with a loving wife, and two children. Prior to joining the pool industry, he was in the US Army and has always been a diehard SF Giants fan.

Proper Pool Chemistry & Testing Using NSF Certified Technology
SEMINAR DESCRIPTION
INSTRUCTOR Maris Jaunakais
BIO
Maris Jaunakais is a successful speaker with numerous awards and published works. He has a degree in Chemistry from Lincoln University and a master’s degree in Analytical Chemistry from Temple University. His began his career over 40 years ago as a Toxicological Chemist and worked his way to Forensic Science Laboratory Director for the Federal Government. He is currently a consultant with Industrial Test Systems (ITS), a manufacturer of advanced water quality testing in Rock Hill, SC. His leadership has shaped ITS into a global leader. As we enter into the 21st century of water testing, Mr. Jaunakais and Industrial Test Systems continue to introduce revolutionary new products, which will shape the way water testing is perform

Best Practices in 2019 for Pool Service Companies
SEMINAR DESCRIPTION As the market changes, are we keeping up with the changes we make in our business plan.  We will be discussing ways to stay current and profitable to be sure our Pool Service business is prepared for growth and sustainability.  Topics like the use of technology and good old fashion best practices will be discussed in this class
INSTRUCTOR David Hawes
BIO David Hawes is the president and CEO of H & H Pool Services, Inc. His company operates in the San Francisco Bay Area and currently services approximately 600 accounts weekl. David started his company at age 12, and is currently in his 48th year of operation. He graduated with honors from Menlo School of Business Administration, and holds a Bachelor of Science degree in Business Administration. He is currently serving as the President of the Independent Pool and Spa Service Association. David has been teaching business seminars for pool service company owners for 30 years to help the industry improve profit and professionalism. He is a frequent contributor to articles for several trade publications. He has been married for 36 years to wife Paulette, and has two (2) children, Garrett & Ashlee and 2 Grand Children.
CONTACT INFORMATION
David J. Hawes
President
H & H Pool Services, Inc.
6398 Dougherty Rd. Suite 35
Dublin, CA 94568
Office: 925-828-7665
Fax: 925-828-7453
E-Mail: david@hhpools.com
INSTRUCTOR PICTURE

Challenges and issues regarding Employees
SEMINAR DESCRIPTION Not Available
INSTRUCTOR David Hawes
BIO David Hawes is the president and CEO of H & H Pool Services, Inc. His company operates in the San Francisco Bay Area and currently services approximately 600 accounts weekl. David started his company at age 12, and is currently in his 48th year of operation. He graduated with honors from Menlo School of Business Administration, and holds a Bachelor of Science degree in Business Administration. He is currently serving as the President of the Independent Pool and Spa Service Association. David has been teaching business seminars for pool service company owners for 30 years to help the industry improve profit and professionalism. He is a frequent contributor to articles for several trade publications. He has been married for 36 years to wife Paulette, and has two (2) children, Garrett & Ashlee and 2 Grand Children.
SEMINAR DESCRIPTION This class will be a frank and honest discussion regarding the challenges of having employees.  Hiring and training will discussed as well as the legal requirements that need to be considered if you are contemplating your first employee or adding to your existing crew. CONTACT INFORMATION
David J. Hawes
President
H & H Pool Services, Inc.
6398 Dougherty Rd. Suite 35
Dublin, CA 94568
Office: 925-828-7665
Fax: 925-828-7453
E-Mail: david@hhpools.com
INSTRUCTOR PICTURE